The fastest way to contact us for all types of requests and questions is via e-mailing us at firstname.lastname@example.org or by using the below form. Emails are replied to around the clock by qualified experts. Please double check the accuracy of your e-mail address if you are using the contact us form below so we can get a hold of you.
Please note that for your security and privacy we do not take payments over the phone.
All purchases need to be made on our website through encrypted processing.
Nearly all inquiries can be made via e-mail and it’s the fastest way to get a hold of us. If you still need to chat with one of our experts, we will be happy to give you a call. Please e-mail us your phone number, the best time to call and a brief description of what you like to talk about. One of our experts will give you a call as soon as possible. Please note that the call back service may take 2 hours or longer during peak times and we strongly suggest e-mailing us if you have an urgent request.
FREQUENTLY ASKED QUESTIONS
What is my username?
Your username is the email address that you signed up with.
I forgot my password.
You can reset your password by clicking this link. Once you reset your password, you will be able to log in with your email as your username and new password.
When do you release the picks?
Weekday selections are sent by 4 PM ET and weekend selections by 6 AM ET.
I have not received the picks in my email.
Please make sure to check your junk folders and add email@example.com to ensure future delivery. You can also always log in to the Member’s section and view your picks anytime. Please let us know if you need further information.
Do you offer free trials?
We offer a Free Pick every day but we do not offer free trials and that’s by design: free trials focus on a very limited sample size where anything can happen and the only true experience you can have with any service is to follow their member picks for a reasonable amount of time to make your own decisions. For what it is worth, 92% of all of our clients that stay with us 2 months or longer decide to renew for a much longer period.
Unlike other services, we are also an open book: we post every pick that we release shortly after the game starts for full transparency. Even tough we can’t guarantee that the past performance will repeat, you can get an extremely good idea about what to expect simply by taking a look at our records pages.
Also, we do offer a $65/week recurring membership option that is meant for clients who would like to take us for a test drive and stay a member for as long as you are happy. You can cancel anytime, no questions asked.
Do you offer guarantees?
We do not provide any guarantees, what you pay for is the time & research required to bring you quality selections that has always proven to produce winning records in the long term.
For what it’s worth, we also would urge you to be careful with any type of guarantee offers as often this simply means them giving you additional time and not money back.
As long as you don’t have any unrealistic expectations, we are very confident you will be happy with our service.
Where can I see the full records for the sports?
I would like to cancel my account.
We are sorry to hear that you would like to cancel your subscription. You can cancel your subscription anytime from the ‘Manage my account’ section in ‘My Account’.
Please take a moment to read the frequently asked questions, since most of the contact requests we get are covered in this section. Feel free to contact us anytime if you need any information, we are here to help.